Contact us by our contact form to ask your question and we'll get it answered!
Q. What's in your handmade soap?
A. Our primary soap recipe starts with the following oils, Coconut, RSPO Palm, Olive Oil Castor Oil. To increase the moisturizing abilities of our soaps we sometimes use Coconut Milk or Goat's Milk as well as an array of skin loving butters & botanicals. Every product on this website has the exact ingredients used so please refer to them to ensure you are not allergic to any ingredients used.
Q. Do you use animal products in your soap and lotions?
A. The only animal product we use is goat's milk in selected soap bars and our Goats Milk body cream. The majority of our soaps are vegetable based. We clearly state what soaps have goat's milk in them. Always be sure to read the ingredients on the website or product for full ingredient listings. We choose not to make soaps with lard or tallow by personal choice however they do make amazing soaps. Once again we prefer vegetable based.
Q. What does "superfatting" soap mean and do you do it?
A. Superfatting a soap means that the amount of lye used has been reduced, so that there is extra oil that is not turned into soap. These extra oils/butters are then available for your skin to make use of, in addition to the glycerine for their moisturizing properties. This is why people love our soaps!
Q. I have sensitive skin and can't use most soaps can I use your soap?
A. I am sorry you deal with those skin issues I know how frustrating that is! Yes, most likely you will be able to use our soaps because they are incredibly mild and gentle. Most commercial soaps are detergent based, using lots of synthetic ingredients, and that's what usually causes skin reactions. That's very different from how we make our soaps. We are not aware of anyone who is unable to use our soaps. If you have allergies to fragrance, then we our unscented soap. Once again always read the ingredients on the website and products themselves before purchasing.
Q. I am allergic to or just don't like fragrance do you have anything for me?
A. Yes! We offer unscented in all our products. Now, be aware unscented soap still has a natural "scent" from the oils and butters used.
Q. What's the best way for someone with sensitive skin to try your products?
A. If you've experienced problems with other products, we recommend for you to request a soap sample and lotion sample kind of a try before you buy so you are not wasting product and money.
Q. How long does a bar of your soap typically last?
A. Most of our customers say a bar of our soap lasts them between 3-4 weeks. This is based on normal use. If you're lathering up six different times because you're enjoying the scent and experience, obviously a bar isn't going to last that long! As the saying goes - your mileage may vary.
Q. What should I do to make my soap last longer?
A. Let your soap dry out between uses, by putting your soap on some kind of a soap dish that allows air to circulate around the bar. A 'proper' soap dish will either raise the bar up for air to circulate from beneath, or contain air holes for drainage of water below the soap. If you store your soap in the little alcove built into most shower stalls and tub surrounds, the shower spray will continually soak your soap. You will literally see your soap's glycerin, and your money, go down the drain. You can also use a sisal bag or netted sponge to further extend the soap's lather. Our handmade natural soaps will last longer if you take care of them!
Q. How long does your Soap stay Fresh?
A. Our soaps usually stay 'good' for years. In fact, the older a soap gets, the longer it will last when you finally combine it with water in your shower. However, time does affect the intensity of a soap's fragrance. For best fragrance, we recommend that you enjoy your soaps within six months of purchase. Remember that we don't use any preservatives in our soaps, so protect them from humidity and extremes of heat and cold.
Q. What's The Best Way To Store My Soap?
A. If you want to store your soap before you use it, store it in a dark dry area like a linen closet or drawer. Some customers report being satisfied with how soaps stored in plastic zip lock bags fare over time. We have had some customers store their soap in the freezer or refrigerator, but be sure to isolate it so the soap scent won't permeate your foods. The soap will have to reach room temperature again before it regains its scent, so don't panic if you take it out of the fridge or freezer and you can't smell it.
Q. Can I use your soap to wash my hair?
A. Absolutely, YES! Our soaps are made with high percentages of Olive and Castor oils which provide wonderful conditioning for your hair and scalp. You'll find it rinses out fast! Just as different people's skin requires different levels of moisture, you'll need to test out which of our soaps gives your hair the look and feel you want. Our regular recipe soaps are generally used as shampoo bars by people with oilier scalp and hair, whereas if you have drier hair, you'll probably want to try a goat milk or shea butter soap.
Q. Do You Test On Animals?
A. No. All of our products are tested by us and other enthusiastic volunteers who are excited about trying out new products.
Q. Are Simple Soaparie products "cruelty free?"
A. We do not use animal products that result in the death of that animal for the primary use in making our product. All our products are vegetable oil based, natural nut butters and botanicals.
Q. How is my order shipped?
A. We ship all orders by US Postal Service Priority Mail.
Q. When will my order be shipped?
A. We normally ship individual customer orders within 3 business days - but during holidays, please don't expect 'Mom & Pop' to be able to keep to that schedule! (Wholesale customer orders take 2-4 weeks.) So if you place your order over a weekend, please don't start counting business days until Monday! Or if it's a holiday weekend, Tuesday! Orders placed during the Christmas season often take longer, especially if you are ordering custom scented salves and lotions, gift sets that need assembly, or if your order is especially large. We thank you in advance for your understanding.
Q. Where do you ship to?
A. We ship United States only.
Q My order was damaged in shipping. What should I do?
A. Please contact us immediately to let us know what happened. Please provide us with photos of the damaged goods/packaging, address delivered to and invoice# if you have it. We will make arrangements with you on replacing the damaged product(s).
Q. How do I file a claim if my order arrives damaged?
A. If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but when you open it, the contents are damaged, please notify us within 48 hours of receipt of order to place a claim. The shipping carrier who delivered your package might need to come to your home to inspect the damaged order, so please keep all boxes, packaging materials, and product intact if you want to process a claim.
Q. What is your return policy?
A. Please contact us for return authorization before you pack the item for shipment. If we've made a mistake in what we shipped to you, the cost of shipping the incorrect items back to us is our cost. Shipping costs are non refundable, as are customized product and gift wrapped products. Examples of customized products are custom cut products (soap favors as an example), custom scented lotions and salves in fragrances you selected, custom wrapped or seasonally wrapped soap, samplers or gift set orders. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made.
Q. I received your soap as a gift. Can I exchange it?
A. We want you to be 100% satisfied, so yes, you can. Return your items unopened, un-used and in re-sellable condition within three days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Contact us for return authorization before you pack up the item(s), and we'll guide you from there.
Q. Do you guarantee your products?
A. We want you to be 100% satisfied with our soap. If for any reason, you are not satisfied, let us know. We'll do our best to make it right for you. Please keep in mind the nature of natural, personal care products, and understand that we cannot accept for exchange items that you have opened, handled, cut or used. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made. Shipping costs are always non-refundable.
Q. Do you do guest favors for Weddings, Bridal & Showers?
A. We do! Whatever your special event or occasion is we'd be happy to help make your special day memorable. Please call us during business hours 520-304-9102 or email me us via the contact form of this website. We will contact you to discuss your needs and go from there.
NOTE:We require a minimum 4 weeks in advance notice of your order prior to your event. We ask for a 50% down payment with the remaining 50% due at time of delivery. If order is not paid we will not leave favors. Favors are a CUSTOM ORDER and we don't take those over the internet. To learn more visit our special services page or contact us today.
Q. Do you create custom gift baskets?
A. Sure do - give us a theme, preferred colors, and a dollar amount and we'll select soaps, candles, and food items from our retail shop to create a great smelling gift to be enjoyed any time of the year, for any occasion. We hope to even have a 'gift basket' option on this website soon, so you can cruise our products, select what you'd like, and build your own gift baskets for us to ship to friends and family for you. Until then, though, gift baskets are a custom item, requiring a phone call or email to get started.
Q. Can I Order By Phone?
A. Yes (520) 304-9102 M-F 11a-5p
Q. Can I order by Mail?
A. Not at this time.
Q. Do I need to create an account to buy from your store?
A. No, you do not need to set up an account. But we strongly encourage you to register. It will make checking out a snap, and also provide you with many perks, like your very own order history for easy re-orders, discount points, wish lists and easier checkouts in the future.
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