Shipping & Returns

Shipping Rates & Destinations

Shipping Rates U.S. 48 Lower States:  $8 or less flat rate fee on all retail orders under 70 lbs.

Alaska & Hawaii:  $12 flat rate fee on all retail orders under 70 lbs.

We do not ship International.


How Long Before Order Ships & How They Ship

Orders ship out within 3 business days from the date order was placed or sooner.  Orders that come in after 11am on Friday will ship that following Monday.  Please keep in mind we are a Mom & Pop business and our products are not mass produced.    Orders placed during the Christmas season often take longer, especially if you are ordering custom scented salves and lotions, gift sets that need assembly, or if your order is especially large. We thank you in advance for your understanding. 

Our primary postal carrier is the United States Postal Service.  We offer expedited shipping options at check-out.  Otherwise your order will ship USPS Priority 2-3 Day.

2017 Postal Holidays - Shipping Not Available

  • Monday, January 2 New Year’s Day (observed)
  • Monday, January 16 Martin Luther King Jr. birthday
  • Monday, February 20 Washington’s Birthday
  • Monday, May 29 Memorial Day
  • Tuesday, July 4 Independence Day
  • Monday, September 4 Labor Day
  • Monday, October 9 Columbus Day
  • Friday, November 10 Veterans Day (observed)
  • Thursday, November 23 Thanksgiving Day
  • Monday, December 25 Christmas Day


 

Return & Damage Policy

What is your return policy?
Please contact us for return authorization before you pack the item for shipment. If we've made a mistake in what we shipped to you, the cost of shipping the incorrect items back to us is our cost. Shipping costs are non refundable, as are customized product and gift wrapped products. Examples of customized products are custom cut products (soap favors as an example), custom scented lotions and salves in fragrances you selected, custom wrapped or seasonally wrapped soap, samplers or gift set orders. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made. 


How do I file a claim if my order arrives damaged?
If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but when you open it, the contents are damaged, please notify us within 48 hours of receipt of order to place a claim. The shipping carrier who delivered your package might need to come to your home to inspect the damaged order, so please keep all boxes, packaging materials, and product intact if you want to process a claim. 


 I received your soap as a gift. Can I exchange it?
We want you to be 100% satisfied, so yes, you can. Return your items unopened, un-used and in re-sellable condition within three days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Contact us for return authorization before you pack up the item(s), and we'll guide you from there. 

Our Guarantee

Do you guarantee your products?
We want you to be 100% satisfied with our products. If for any reason, you are not satisfied, let us know. We'll do our best to make it right for you. Please keep in mind the nature of natural, personal care products, and understand that we cannot accept for exchange items that you have opened, handled, cut or used. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made. Shipping costs are always non-refundable. 

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